Empty promises and poor service even before installation!

On 14 Oct Wesley Morrison dealt with my call to have a fibre line installed at my home. He confidently guaranteed that the installation would be done within 2 weeks. I called 1 week later to get an update and guess what, my address was also captured incorrectly - to a completely different suburb! When I enquired with Wesley about this via WhatsApp through which we had communicated before, he was quick to pass the buck with his response, "[10:37, 28/10/2021] RSAWEB: Hi [10:37, 28/10/2021] RSAWEB: Im not in office im at a activation [10:37, 28/10/2021] RSAWEB: Please mail ***" What disgusting service even before the contract was started!