Downtime experience with RSAWEB

I really think you need to review support. I check app first, even an hour after downtime, does not show any issues. When I phone, your phone line says I always called you during a busy time. I am again holding for 10min (like always, and still no end in sight) and phoned you 4x in last 2 months since joining with fibre down. And you supposedly one of the best as per your "hold conversation".

You really need to think/review speed up ways to be in contact with your customers. Should you not know the connections are down and find a suitable way to contact your clients. E.g. if fibre is down in an area, maybe sms all the clients stating fibre down. Funny asking to email a pin to login to app, when emailing generally will be down if fibre is down (unless person has 3G running).

All in all, you need to rethink how to manage downtime and keeping your clientele/investors up to date. In all these downtimes, this has always been badly handled (over and above that the service is down).

Maybe sms when service is up again.

PS after holding on for 20min now, just got message you have no agents left and call just cut off. NICE!

PS I am being sarcastic and really open and honest with my feedback, as you integral part of my life thanks to COVID and contract etc.

Please jack up your game and take my review seriously.