AO
Arifa O
1 reviews | Active since May 2026
20 May 2026, 10:32
DON'T USE RSAWEB
I have to pay religiously every month for Fibre of which is over a gran. But when you have technical issues or intermittent, lagging or buffering services they expect you to do the repairing or technical support. When you request a technician you must pay for it. Everytime they do a speed test on one device they say your internet is working. How must I work with no ****** internet connections but yet my bill is paid. DO NOT USE RSAWEB UNLESS YOU WANT NO INTERNET OR CONSTANT PROBLEMS OR YOU WANT TO DEAL WITH INCOMPITENT RUDE STAFF
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Replies (3)
RSAWEB's replyOfficial
20 May 2026, 11:45Hi there, thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. This is not the level of service we strive to provide. We are actively working on improving our overall customer service experience. Kindly send us a direct message via WhatsApp, Facebook, or Twitter, and we’ll ensure the relevant department assists you as soon as possible.
RSAWEB's reply20 May 2026, 11:45
Official
Hi there, thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. This is not the level of service we strive to provide. We are actively working on improving our overall customer service experience. Kindly send us a direct message via WhatsApp, Facebook, or Twitter, and we’ll ensure the relevant department assists you as soon as possible.
AO
Arifa O's updateReviewer Update
20 May 2026, 11:51Why must I send a direct message??? For the past 2 weeks I have been requesting a tech to come out for a persistent problem but you want to charge me R550 PER HOUR. but your TCs clearly state one free tech call out. As long as I have used rsaweb, you never sent a tech out. Why must I as the customer do all the testing and technical work. What are we paying for??? I will rather move my service and money to Afrihost
AO
Arifa O's update20 May 2026, 11:51
Reviewer Update
Why must I send a direct message??? For the past 2 weeks I have been requesting a tech to come out for a persistent problem but you want to charge me R550 PER HOUR. but your TCs clearly state one free tech call out. As long as I have used rsaweb, you never sent a tech out. Why must I as the customer do all the testing and technical work. What are we paying for??? I will rather move my service and money to Afrihost
RSAWEB's replyOfficial
20 May 2026, 19:25Hi there , in order for us to assist we need you to please send us a direct message on WhatsApp on *** so we can make sure your query will be looked into for assistance. Thank you
RSAWEB's reply20 May 2026, 19:25
Official
Hi there , in order for us to assist we need you to please send us a direct message on WhatsApp on *** so we can make sure your query will be looked into for assistance. Thank you