AA
Alain A

1 reviews | Active since Nov 2019

08 May 2020, 09:23

DON'T SIGN-UP WITH RSAWEB!!!

They notified me in the first week of April 2020 that fibre is live in my area. They then hound me to sign up and I eventually contact Telkom to cancel my DSL, which Telkom said they will cancel it on 1st May 2020. I then proceed to sign up with RSAWEB and take a 25mb/s fibre line. A week later, I receive an email from RSAWEB stating that fibre is not live in my area. I contact them and they assure me that it is live. Cool, I'm happy with that. Another week goes by and I receive another email from them stating that fibre is not live in my area. I proceed to contact them to query this as it is the second time I'm receiving it. They then tell me that "yeah, it's not live in your area". I then tell them that they assured me it was live and I had already cancelled with Telkom. Their response, "We did not tell you to canecl with Telkom". Now I'm sitting here with a borrowed LTE router and simcard and spent R600 so far on data and RSAWEB could care less about the inconvenience that they've caused me. I now had to run back to Telkom with my tail between my legs and take another 2 year contract with them to get my DSL line back up. All RSAWEB did was apologise. That's not going to bring back my R600 spent. I just finished my 2 year contract with Telkom and now I am locked for another 2 years because of RSAWEB.

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