Do NOT use RSAWEB - Trying to charge me R4350 for a service that NEVER worked!

Save yourself the headache and go with another ISP. My experience with RSAWEB has been an absolute nightmare.

I ordered fibre and the installation was already delayed from December. They finally sent Openserve out on the 3rd of January, but the router RSAWEB provided was completely dead on arrival. I immediately logged the fault and gave them until Monday, 5 January to fix it (which is the exact timeline their own support team promised me).

Monday the 5th comes around, and they still haven't fixed it. They even emailed me admitting that the "service is not yet run because the router is still pending." Because they broke their promise and I still had absolutely no internet, I formally cancelled the pending order that same afternoon.

Here is where it gets totally ridiculous: Now, their billing and retentions department is trying to bully me into paying a massive R4350 "post-activation cancellation fee." They are actually claiming the service was "activated" on the 7th—two days after I already cancelled! They also claim they dispatched a replacement router on the 7th and that I somehow "prevented" them from fixing the issue. The truth? They did not send the router, and no courier ever contacted me or attempted a delivery. They are making up a ghost delivery just to justify charging me a penalty fee for their own incompetence.

They couldn't deliver working equipment, missed their own deadlines, fabricated a delivery attempt, and now expect me to foot the bill.

I am currently escalating this to ISPA and the Ombudsman (CGSO) because I refuse to be bul****. If you are looking for an ISP, do yourself a massive favor and look elsewhere. Their different departments clearly do not communicate with each other, and they will try to make you pay for their mistakes