!!! DO NOT GET RSAweb !!!

Dear RSAweb, I am writing this review with an immense amount of frustration. I have contacted you guys countless times, via the online chat and phoning in, and this problem just isn’t getting fixed. I am at the point of taking this case to a lawyer to see if we can take this case to court because this level of service just seems ********. There are no delays/problems with my monthly payment, I did not ask for a discount nor am I getting any special service (on the contrary actually) from you guys and yet I am sitting with an internet line that disconnects every 5 minutes. My work emails live in the outbox until a connection is strong enough to send an email. My phone is never on Wi-Fi, I will leave that for you to figure out why. The Wi-Fi router lives on the floor facing the TV, because that way at least it disconnects every 10 minutes instead of every 5 minutes. We can access the network settings on our TV with our eyes closed because that is how often we have to re-connect the Wi-Fi. I have found that you, RSAweb, don’t give a **** about the customer, because even with all my tickets that were escalated I STILL haven’t received a call from you to let me know help is on the way. EVERY single time I phone, after waiting for almost 10 minutes to talk to someone because you are experiencing a high level of calls (which btw is not a great indication of your service either), I have to do a damn trouble shoot again, and again, and again.

I am SICK of this. You should remove the “Get the best Customer Service” line off of your website, because it is a lie! I closed my contract at VOX and moved over to you guys because I couldn’t deal with the **** service I got from them, and now I am dealing with even WORSE service. I am paying almost R1000 a month for this?!?!?!!?!?! If you are paying for a service from your hard earned salary, are you expecting what you are paying for??? So if you were in my shoes, would you have been happy to pay almost R1000 a month just to sit all day and night waiting for your internet to connect again????? I have had it, I am sick and tired of having to phone you every second day and just have NO ONE phone me back and help me.