Dissatisfied with the poor service and unprofessional with RSAWEB

I am very disappointed with RSAWEB I am experiencing a challenge with RSAWEB, this has been going on for a year now. They claim I owe them a reconnection fee Whereas, it them who discounted my wifi which I was not owing. I have spoke to them couple of times and they said they will fix it unfortunately , they never did that, when I request them to put me through to the accounts department, they will transfer me but no assisting me , the last conversation I had with the was that they waiting for the accounts manager to give approval or sign so that it can be updated that I dont owe them. I even sent them the proof they requesting . I personal feel that i have been emotional being abused by RSAWE. This company is disorganized.I was sent an email that there is credit due to of R500..something.On the 22/09/2023, I received an email from from Shaakira Jsckson from this email logistics @rsaweb.net that informing me that the have canceled my connection. This is the second time am complaining about this company. It is costing me my job as I unable to be productive. Close to a year now trying to get this resolved as they claim that mybpayment did not have a reference nr while the reference nr is on the proof of payment. I am very dissatisfied with their service, I feel like this is their way of sucking people with the connection fee. Before disconnecting get all the proof and allow the client to provide proof of payment, but they don't. Am not only complain to hello Peter , I am taking the matter further I want to expose this company . The accounts department seems not to know their job.