BB
B B
1 reviews | Active since Jan 2020
03 May 2026, 12:41
Dissatisfied, refund required
I need a refund, i paid my account the amount of R616.51 on 1 May after my sanlam discount. Now a debit order went off for R729.88. can someone please contact me and explain why the hell is it R729.88 and refund my R616.51 please. Can someone please exlain what the hell is going on.
Helpful (0)
Replies (3)0
Replies (3)
RSAWEB's replyOfficial
03 May 2026, 13:00Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience. Kindly dm us your account information to locate your profile for you and assist you accordingly.
Best regards,
RSAWEB's reply03 May 2026, 13:00
Official
Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience. Kindly dm us your account information to locate your profile for you and assist you accordingly.
Best regards,
BB
B B's updateReviewer Update
03 May 2026, 14:28Bea Bredenkamp
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RSA078130
If someone can please assist with refund i will greatly appreciate as a double payment was not part of my budget and i have other payments to make aswell.
Also i am struggling to upgrade to 50/50 if someone can please assist with that aswell.
***
RSA078130
If someone can please assist with refund i will greatly appreciate as a double payment was not part of my budget and i have other payments to make aswell.
Also i am struggling to upgrade to 50/50 if someone can please assist with that aswell.
BB
B B's update03 May 2026, 14:28
Reviewer Update
Bea Bredenkamp
***
RSA078130
If someone can please assist with refund i will greatly appreciate as a double payment was not part of my budget and i have other payments to make aswell.
Also i am struggling to upgrade to 50/50 if someone can please assist with that aswell.
***
RSA078130
If someone can please assist with refund i will greatly appreciate as a double payment was not part of my budget and i have other payments to make aswell.
Also i am struggling to upgrade to 50/50 if someone can please assist with that aswell.
RSAWEB's replyOfficial
03 May 2026, 15:36Thank you we can confirm your query has been forwarded to the relevant team to assist you accordingly.
Best regards,
RSAWEB's reply03 May 2026, 15:36
Official
Thank you we can confirm your query has been forwarded to the relevant team to assist you accordingly.
Best regards,