CW
Courtney W

1 reviews | Active since Nov 2023

20 Aug 2026, 12:46

DISGUSTING SERVICE

You don't even deserve 1 star at this point, I am appalled and disgusted by your customer service. YOU HAVE BILLED ME INCORRECTLY and now expect me to pay for extra charges when the error is on your end. I chose RSAWEB because its apparently the best in South Africa, I'm merely 3 months with you and already having billing issues with you and that's not my fault but yours! Credit the funds you are requesting from me with your error on your side and I agree to my monthly payment as per my agreement terms! Your agents are quick to cancel the service with no resolution or retaining, no sense of urgency to highly frustrated customers! If this issue is not resolved, I will take it up with ICASA, I MUST SAY I'M DISGUSTED AND APPALLED. Dont tell me to whatsapp or call you whatever cause thats what I've been doing and to be quite honest it was the worst experience I've encountered with as a newbie! SIES MAN

0
Replies (1)
RSAWEB
RSAWEB's reply20 Aug 2026, 13:04
Official
Hi there, thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. This is not the level of service we strive to provide. We are actively working on improving our overall customer service experience. Kindly send us a direct message via WhatsApp, Facebook, or Twitter, and we’ll ensure the relevant department assists you as soon as possible.