NM
Nichole M
1 reviews | Active since Oct 2020
29 Nov 2022, 09:34
Disgusting service
It's been one disappointment after another with this company. I had them connect fibre at my home and the internet keeps doing every few seconds since day 1. I have sent numerous emails asking for help and nko one us interested in responding. When i open a trouble ticket, they close it, saying im opening multiple tickets for the same issue. The consultant Joshua Peters doesn't even respond to my emails since the 23rd November. This is disgusting because they will want their money in full at the end of the month while i haven't been able to use the service they should be providing.
Helpful (0)
Replies (5)0
Replies (5)
RSAWEB's replyOfficial
07 Dec 2022, 10:56We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. We have tried reaching out to you to assist further to no avail. We have however, sent you an email for us to proceed with troubleshooting.
RSAWEB's reply07 Dec 2022, 10:56
Official
We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. We have tried reaching out to you to assist further to no avail. We have however, sent you an email for us to proceed with troubleshooting.
NM
Nichole M's updateReviewer Update
07 Dec 2022, 11:12Why are you lying. You literally sent an email to me just before posting this to make it seem as though im not responding. I have evidence of your poor communication so if you will respond, please take reaponsibility instead of coming at me with narcissistic tendencies. The fact that you even respond DAYS after i posted this complaint should be a reflection of how your customer service is. You dont care about service delivery, you just want money but dont have quality service. I wouldnt post here if you have been blowing up my phone trying to contact me to fix this. Your service delivery SUCKS!!!!!
NM
Nichole M's update07 Dec 2022, 11:12
Reviewer Update
Why are you lying. You literally sent an email to me just before posting this to make it seem as though im not responding. I have evidence of your poor communication so if you will respond, please take reaponsibility instead of coming at me with narcissistic tendencies. The fact that you even respond DAYS after i posted this complaint should be a reflection of how your customer service is. You dont care about service delivery, you just want money but dont have quality service. I wouldnt post here if you have been blowing up my phone trying to contact me to fix this. Your service delivery SUCKS!!!!!
RSAWEB's replyOfficial
07 Dec 2022, 16:27We attempted to call you earlier today to assist in the troubleshooting as confirmed in the email sent after trying to make contact. We do apologize for the delay in response, as we currently are dealing with a backlog of investigations. Please do confirm when you will be available for us to call again to troubleshoot further.
RSAWEB's reply07 Dec 2022, 16:27
Official
We attempted to call you earlier today to assist in the troubleshooting as confirmed in the email sent after trying to make contact. We do apologize for the delay in response, as we currently are dealing with a backlog of investigations. Please do confirm when you will be available for us to call again to troubleshoot further.
NM
Nichole M's updateReviewer Update
07 Dec 2022, 21:51Firstly, you didn't ask me first when you can call me (in case I'm sleeping or at work or in a meeting). You decide to do whenever you felt like, just so you can come here and say you called me and I didn't answer. Secondly, i sent a message to your agent with a time to call me, that didnt happen. Zero for customer service once again. I'm paying for a service I can't even use.
NM
Nichole M's update07 Dec 2022, 21:51
Reviewer Update
Firstly, you didn't ask me first when you can call me (in case I'm sleeping or at work or in a meeting). You decide to do whenever you felt like, just so you can come here and say you called me and I didn't answer. Secondly, i sent a message to your agent with a time to call me, that didnt happen. Zero for customer service once again. I'm paying for a service I can't even use.
RSAWEB's replyOfficial
08 Dec 2022, 13:40We have sent you an email to confirm the next convenient time to call. Could you please respond so we can reach out to try and resolve your issue?
RSAWEB's reply08 Dec 2022, 13:40
Official
We have sent you an email to confirm the next convenient time to call. Could you please respond so we can reach out to try and resolve your issue?