Disgusting and pathetic service.

Since March, we have been up and down with RSAWEB for terrible internet services. I sit 3m away from our router and the signal on my laptop keeps dropping. We have dealt with numerous people and they have run numerous tests. We were told they couldn't come out in lockdown which we accepted and yet we were all working from home and had to live with bad internet. Eventually we were told our router was probably faulty. A technician was sent out and he told us oh its because they had named our 2 x connections ( 1 x standard and 1 x 5G) the same. He tested it on netflix for two minutes and said oh that was the problem and we must let them know if there are any further issues. He sat on his phone on calls the entire time he was here and did not bother to replace the router because he assumed that was the problem. That very night our signal kept dropping as per the usual service we have become accustomed to receiving from RSAWEB. That entire weekend and up until now it is doing the same thing. We have tried to cancel but RSAWEB keep giving us issues regarding cancellation. We have spent tons of money on additional mobile data monthly and this is absolutely pathetic seeing as we are supposed to have a stable fibre connection.