Disgusted before becoming a client

Disgusted before becoming a client On 4 May 2021 i contacted RSA web looking for fibre connection , but untill the 23 May i was not connected ,i was traumatised and sufferred financial loss since all i did was to call them every day requesting for connection. I sufferred emotional stress under their service since all they did was to send me from pillar to post and running round in circle. I finally decided i was fed and cancelled the service i was supposed to have received on 23 May . They still had the nerve and audacity to say i must pay cancellation fees. What kind of a sick joke is this? I f i could rate them zero i would. They dont take customers serious.