Disappointing customer service and premium increase 1month after joining

Disappointed that the monthly premium increased by R100, 1 month after joining. Furthermore, this company does not have a complaints email address; and the online portal does not allow logging complaints but the online chat keeps sending clients there. To add to frustration, the online chat support is pathetic - I was given a complaints email address that does not exist; and when queried subsequently I was told there is no complaints email address; and I had to explain the entire matter over.

Customer service is non-existent in this company and appears to be merely a tickbox exercise