tW
terence W
1 reviews | Active since Mar 2026
05 Mar 2026, 10:01
delaying to pay my refund
I needed an internet connection in February 2026, and the provider asked for an upfront payment of R485, which I paid on the same day. While I was waiting for them to connect me, another ISP assisted me without requiring an upfront payment. On February 26, 2026, I requested a refund of my R485. Since then, I have been sent from pillar to post and still have not received my refund. I advise others not to send any money upfront to this provider.
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Replies (2)
RSAWEB's replyOfficial
06 Mar 2026, 11:59Hi there. Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are working to improve the overall customer service experience. This matter will be reviewed and forwarded to the relevant team. Kindly send us a direct message via WhatsApp chat/Facebook/Twitter so we can advise on your query.
RSAWEB's reply06 Mar 2026, 11:59
Official
Hi there. Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are working to improve the overall customer service experience. This matter will be reviewed and forwarded to the relevant team. Kindly send us a direct message via WhatsApp chat/Facebook/Twitter so we can advise on your query.
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terence W's updateReviewer Update
10 Mar 2026, 14:22they promised to refund me this morning 10.03.26 - then phoned me saying they had a glitch and can only refund me in 3 to 5 days - i complained - they phoned me back saying they will refund me today - i asked for a proof of payment - they promised i would get it within 2 hours - that was 4 hours ago - they keep trying ALL kinds of tricks to delay my refund - it is now 14h21 (10.03.2026)They promised to refund me this morning, March 10, 2026. Then they called to say there was a glitch, and they could only process the refund in 3 to 5 days. I complained, and they called me back, assuring me that I would receive the refund today. I requested proof of payment, and they promised I would receive it within 2 hours. However, that was 4 hours ago. They keep using all kinds of tricks to delay my refund. The time now is 2:21 PM on March 10, 2026.
tW
terence W's update10 Mar 2026, 14:22
Reviewer Update
they promised to refund me this morning 10.03.26 - then phoned me saying they had a glitch and can only refund me in 3 to 5 days - i complained - they phoned me back saying they will refund me today - i asked for a proof of payment - they promised i would get it within 2 hours - that was 4 hours ago - they keep trying ALL kinds of tricks to delay my refund - it is now 14h21 (10.03.2026)They promised to refund me this morning, March 10, 2026. Then they called to say there was a glitch, and they could only process the refund in 3 to 5 days. I complained, and they called me back, assuring me that I would receive the refund today. I requested proof of payment, and they promised I would receive it within 2 hours. However, that was 4 hours ago. They keep using all kinds of tricks to delay my refund. The time now is 2:21 PM on March 10, 2026.