lC
liesl C
1 reviews | Active since Oct 2014
11 Aug 2023, 09:08
DELAYED REFUND
Bad service: 1. ilegally debited my account (Mitch Lawrence - Sales consultant) 2. i advised him my payments are made via EFT, advised him i will collect the router he took it upon himself to have this delivered and to setup a debit order 3. a week later no response from anyone at RSAweb. I wasted R240 in airtime trying to get this matter resolved. 4. Waiting time on the phone for assistance is more 20-30 minutes at a time. Don't bother calling in the afternoon you won't get through, whatsapp also a waste of time and so is the RSAW app service 5. Abdul Raeez,Jaslinda and Ashwin, all failed to provide ' excellent customer service' as their ad says contiuously while you wait to get assisted
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Replies (3)0
Replies (3)lC
liesl C's updateReviewer Update
11 Aug 2023, 09:11Below the message i received from the exceptional service desk hosts.No refun but wishing me a lovely day.image.png 49.1 KB
lC
liesl C's update11 Aug 2023, 09:11
Reviewer Update
Below the message i received from the exceptional service desk hosts.No refun but wishing me a lovely day.image.png 49.1 KB
lC
liesl C's updateReviewer Update
11 Aug 2023, 09:21Managers are conveniently always in meetings, perhaps the CEO should revisit there service plan: Rudy van Staden
lC
liesl C's update11 Aug 2023, 09:21
Reviewer Update
Managers are conveniently always in meetings, perhaps the CEO should revisit there service plan: Rudy van Staden
RSAWEB's replyOfficial
25 Aug 2023, 08:44We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward. We apologize for any inconvenience caused and we're happy that the matter has now been resolved.
RSAWEB's reply25 Aug 2023, 08:44
Official
We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward. We apologize for any inconvenience caused and we're happy that the matter has now been resolved.