Delay processing the order.

I placed an order Monday, paid as requested Tuesday for the fibre line. But I keep getting the same update that the project manager team will process the order. The email I received Tuesday was that it should take 48 hours to resolved. When you request for a fibre line , you need the internet today not next week some positive feedback would help. And the app status update is in progress from Tuesday will now. Worse I already have an open serve line. From Monday till today no one has called its be following up always.