Deeply Disappointed with RSAWEB's Service

I am writing this review out of absolute frustration with RSAWEB. The level of service I have received is shockingly poor, and I feel it is important to warn others before they experience the same. There is zero communication when the internet goes down. No email, no SMS, no notice on their status page — nothing. You are simply left without service, and it is impossible to know what is happening or how long the outage will last. Trying to get support is even worse:

WhatsApp support does not respond at all, even hours later. Phone calls go unanswered — no matter how many times you try. There is no urgency, no accountability, and no customer care.

This is genuinely some of the worst customer service I have ever encountered. Internet is essential for work and daily life, and yet RSAWEB provides no support when their service fails. I strongly urge RSAWEB to fix their communication, improve their response times, and start treating paying customers with the level of service and respect we deserve. Until then, I cannot recommend this provider to anyone. Extremely disappointed.