Debit Order

In November of last year I cancelled with RSA WEB and was told that I need to give a calender month's notice, which I did. My last payment was suppose to have been in December 2022, but January this year another debit went off which was not suppose to have happened. I spoke to one of the consultants by the name of Ashwin Russell at the call centre and was told they only do refunds on certain days(Tuesdays and Thursday) after going back and forth with them about my refund for about a week I was eventually refunded. I spoke to another gentleman by the name of Mohammed who assured me that my account is closed and no further Debits will be done moving forward. On 15 February 2023 the same thing happened where another debit went off, I then contacted the call centre again this time I spoke to a gentleman by the name of Adrian Raaf I told him what happened in january 2023 and now the same thing happened again he then said his not picking up anything on his side and asked if I could email him proof that the debit went off, which I did. I did'nt get feedback until I had to call back, this time I insisted to be transferred to a manager or supervisor to give more clarity why my account has not been closed. I spoke to a guy by the name of Kyle(supervisor) who said the same thing that his not picking up the debit on his side, I then sent him proof as well and told him that its reflects on the statement as re-occuring, now bare in mind when we tried to do a reversal with the first debit in january I was told by my bank they unable to reverse the transaction due to it being a re-occurring on RSA WEB's side when I explained this to Kyle he said they unable to authorize a re-occuring payment on their side as its the "account holder" that can only do that, I was very confused by this was as this was told to me by my bank, I was now also told they no longer do refunds on a Tuesday and Thursday they only do it on a Thursday . I told the consultant this is not my fault as I was assured last month that my account has been closed and they switch it from debit to eft. I contacted kyle via email on the 17 February 2023 to ask if he has no feedback for my but received no response. I called the call centre yesterday morning and asked to speak to him, after been on hold for almost 5 min the lady(can't remember her name) comes back and says his currently in a meeting, I then asked if he could please return my call gave her my contact details, but up until now I have not received any call or feedback regarding the above.