Customer service is beyond appalling

Third time in two years that I go a day without connection. No one picks up calls from their call centre. Portal to log calls is not working(Obviously because of my connection). I sent over 5 emails trying to get someone to assist but no one came back from me.

How do they ask you to log a call when you don't have connectivity.

RSAWeb is turning out to be nonsense. I am going for a second day without connection now.