COST INCREASE FOR THE RSAWEB "FIBER-TO-HOME" SERVICE

On April 1, 2026, I received a communication from RSAWeb regarding the increase in the cost of the "Fiber-to-Home - 55/25Mbps package" from May 1, 2026, to R722.20 per month. In the same communication, RSAWeb stated that they had limited this cost increase to 9.59%. On the same day, I contested this increase because it did not correspond to the indicated percentage of increase of 9.59%, but rather to 22.10%. In fact, the cost that RSAWeb charged me monthly from October 2025 until last March was R585.00 and, consequently, the new fee should have been R645.00 and not R722.20, as they required. According to email correspondence during the month of April 2026, until today, RSAWeb consistently refused to consider my complaint, ignoring the entirely legitimate reasons and rights as Consumer. The issue has become a classic "ping-pong" game between them and me, making it impossible from RSAWeb management to resolve the case deliberately, even if I brought the matter to the attention of ISPA, asking for assistance. These attitudes are clearly contrary to the Consumer Rights Protection Act, but it seems that the Authorities, institutionally supposed to protect the interests of harassed Consumers, are actually protecting their members by becoming complicit. What a shame!