Complaint Regarding Delayed Internet Installation and Connection

Dear Customer Service Team,

I am writing to formally complain about the delay in the installation and connection of the internet service that I ordered two weeks ago.

Despite multiple follow-up calls to your call center, I have not been given a clear or exact date for when the installation will be completed or when the internet connection will become operational. Each time I contact customer support, I receive vague responses without any concrete timeline, which has been extremely frustrating.

The delay has caused serious inconvenience. Both work and school have already started, and a reliable internet connection is essential for daily responsibilities such as online meetings, assignments, and communication. The lack of service has significantly disrupted these activities, and I urgently need the internet connection to be activated as soon as possible.

I kindly request immediate clarification regarding the installation schedule and a definite date when the service will be fully functional. If the delay cannot be resolved promptly, I would also appreciate information on possible compensation or alternative solutions.

I expect your prompt attention to this matter and look forward to a swift resolution. Regards,