Complaint about Accounts Department and I require resolution.

I App**** for Fibre with RSA and was told that i only need to pay from the date of installation until month end. i explained accounts department that i didnt budget for R702, but they refuse to understand. please can my matter be dealt with by senior management and executive. Hi

I hope this finds you well.

Please provide us with a bank letter confirming your account details so we may update on our end.

Regards Athenkosi

How would you rate our customer service? GoodOkayBad

---- On Tue, 26 Oct 2021 14:33:31 +0200 "Parusha Naidoo"<***> wrote ----

---------- Forwarded message --------- From: Parusha Naidoo <***> Date: Tue, 26 Oct 2021 at 14:32 Subject: Fwd: To: <***>

Attention: Accounts Department:

Please Ensure my Arrangement is Made and My Bank Account Details are changed Urgently.

Make Sure only R 202 is Deducted on the 01 St November 2021. This is Arrangement I Require Urgently:

27 th November 2021- R 495

01 St December 2021 - R495

I trust you are well. Kindly be advised i would like to Change my Bank Account Details from my Capitec Bank Account to my New Standard Bank Account. I have attached my New Bank Account Details. I would Also Like to Make An arrangement On My RSA Web Account. I would like RSA WEB to please Debit my Account on the 01 st of November 2021 for an Amount of R202.

On The 27 November they can debit an amount of R 495 and on the 01 st December 2021, they can debit R495.

Account Holder: Mrs Parusha Naidoo Identity Number: *** Contact Number: ***

May You Please Ensure My Query is Attended to Urgently. I have attached my Bank Details.

May you please ensure my Bank Account Details are Changed Urgently and an amount of R 202 is only Debited on the 01 November 2021.

I would like my arrangement to be made urgently.

if you require any further information, please dont hesitate to call me.

Kind regards Parusha Naidoo *** ---------- Forwarded message --------- From: Parusha Naidoo <***> Date: Tue, 26 Oct 2021 at 12:02 Subject: Fwd: To: <***>

Attention: Accounts Department:

Please Ensure my Arrangement is Made and My Bank Account Details are changed Urgently.

Make Sure only R 202 is Deducted on the 01 St November 2021. This is Arrangement I Require Urgently:

27 th November 2021- R 495

01 St December 2021 - R495

I trust you are well. Kindly be advised i would like to Change my Bank Account Details from my Capitec Bank Account to my New Standard Bank Account. I have attached my New Bank Account Details. I would Also Like to Make An arrangement On My RSA Web Account. I would like RSA WEB to please Debit my Account on the 01 st of November 2021 for an Amount of R202.

On The 27 November they can debit an amount of R 495 and on the 01 st December 2021, they can debit R495.

Account Holder: Mrs Parusha Naidoo Identity Number: *** Contact Number: ***

May You Please Ensure My Query is Attended to Urgently. I have attached my Bank Details.

May you please ensure my Bank Account Details are Changed Urgently and an amount of R 202 is only Debited on the 01 November 2021.

I would like my arrangement to be made urgently.

if you require any further information, please dont hesitate to call me.

Kind regards Parusha Naidoo ***

---------- Forwarded message --------- From: Parusha Naidoo <***> Date: Tue, 26 Oct 2021 at 11:57 Subject: Fwd: To: <***>

Attention: Accounts Department

I trust you are well. Kindly be advised i would like to Change my Bank Account Details from my Capitec Bank Account to my New Standard Bank Account. I have attached my New Bank Account Details. I would Also Like to Make An arrangement On My RSA Web Account. I would like RSA WEB to please Debit my Account on the 01 st of November 2021 for an Amount of R202.

On The 27 November they can debit an amount of R 495 and on the 01 st December 2021, they can debit R495.

Account Holder: Mrs Parusha Naidoo Identity Number: *** Contact Number: ***

May You Please Ensure My Query is Attended to Urgently. I have attached my Bank Details.

May you please ensure my Bank Account Details are Changed Urgently and an amount of R 202 is only Debited on the 01 November 2021.

I would like my arrangement to be made urgently.

if you require any further information, please dont hesitate to call me.

Kind regards Parusha Naidoo ***

---------- Forwarded message --------- From: Parusha Naidoo <***> Date: Tue, 26 Oct 2021 at 11:54 Subject: Fwd: To: <***>

Attention: Accounts Department

I trust you are well. Kindly be advised i would like to Change my Bank Account Details from my Capitec Bank Account to my New Standard Bank Account. I have attached my New Bank Account Details. I would Also Like to Make An arrangement On My RSA Web Account. I would like RSA WEB to please Debit my Account on the 01 st of November 2021 for an Amount of R202.

On The 27 November they can debit an amount of R 495 and on the 01 st December 2021, they can debit R495.

Account Holder: Mrs Parusha Naidoo Identity Number: *** Contact Number: ***

May You Please Ensure My Query is Attended to Urgently. I have attached my Bank Details.

May you please ensure my Bank Account Details are Changed Urgently and an amount of R 202 is only Debited on the 01 November 2021.

I would like my arrangement to be made urgently.

if you require any further information, please dont hesitate to call me.

Kind regards Parusha Naidoo ***

---------- Forwarded message --------- From: Parusha Naidoo <***> Date: Tue, 26 Oct 2021 at 11:51 Subject: Fwd: To: <***>

---------- Forwarded message --------- From: Parusha Naidoo <***> Date: Tue, 26 Oct 2021 at 11:46 Subject: Fwd: To: <***>

Attention: Accounts Department

I trust you are well. Kindly be advised i would like to Change my Bank Account Details from my Capitec Bank Account to my New Standard Bank Account. I have attached my New Bank Account Details. I would Also Like to Make An arrangement On My RSA Web Account. I would like RSA WEB to please Debit my Account on the 01 st of November 2021 for an Amount of R202.

On The 27 November they can debit an amount of R 495 and on the 01 st December 2021, they can debit R495.

Account Holder: Mrs Parusha Naidoo Identity Number: *** Contact Number: ***

May You Please Ensure My Query is Attended to Urgently. I have attached my Bank Details.

May you please ensure my Bank Account Details are Changed Urgently and an amount of R 202 is only Debited on the 01 November 2021.

I would like my arrangement to be made urgently.

if you require any further information, please dont hesitate to call me.

Kind regards Parusha Naidoo ***

---------- Forwarded message --------- From: vikesh naidoo <***> Date: Tue, 26 Oct 2021 at 11:32 Subject: To: <***>

3

Parusha Naidoo <***> 12:53 (22 minutes ago) to accounts

Dear Faith Renene,

Kindly be advised i didnt budget on that amount because my fibre was only installed on the 20 th of the month and it was not working. so i cannot afford to pay the full amount. i expected a prorata amount of R 202 and the balance i can pay on the 25th of the month as i only get money then. I would like this matter to be escalated to Management as I cannot afford to pay the Full amount of R 702.58. May you please Assist me as this is Not My Fault. My Fibre was not working from the day it was installed. It was only working from the 25 th of the Month. I would like my Matter to be Referred to Management as this is very Bad Service. I Am a Customer and Ecxpect to be treated fairly. May You please escalate this matter.

Kind regards Parusha Naidoo ***

Parusha Naidoo <***> 13:04 (11 minutes ago) to accounts

Dear Faith Renene,

Kindly be advised i didnt budget on that amount because my fibre was only installed on the 20 th of the month and it was not working. so i cannot afford to pay the full amount. i expected a prorata amount of R 202 and the balance i can pay on the 25th of the month as i only get money then. I would like this matter to be escalated to Management as I cannot afford to pay the Full amount of R 702.58. May you please Assist me as this is Not My Fault. My Fibre was not working from the day it was installed. It was only working from the 25 th of the Month. I would like my Matter to be Referred to Management as this is very Bad Service. I Am a Customer and Ecxpect to be treated fairly. May You please escalate this matter.

Kind regards Parusha Naidoo ***