*****: Charged for Non-Existent Service

Amazing telephone service, but zero follow-through. After ordering fibre with them, two weeks later (on 3 October) they admitted they made a mistake, said they would fix it, and would call me back. I never had fibre installed by them.

Then, despite not receiving any service, I received a statement charging me for two months of fibre. I reached out to ensure they would not debit my account, as they were not providing a service. I even received written confirmation of the cancellation and a guarantee that no money would be deducted.

Yet R1,315.66 was debited from my account. Unacceptable. This feels like *****ulent behaviour.