CANNOT DEAL WITH ANYTHING SLIGHTLY OUT OF THE ORDINARY// EVERYONE PASSES THE BUCK AND TEAM LEADERS/ SENIOR PEOPLE SEEM TO VIEW CUSTOMERS AS PROBLEMS

TICKET# ***

OVER A PERIOD OF ABOUT TEN DAYS...

I HAVE BEEN THROUGH AT LEAST 6 ENCOUNTERS WITH THE CALL CENTRE EXCLUDING GETTING CUT OFFS AND EMAILS/ TICKETS... AND SEVERAL PROMISES TO "HAVE THE TEAM LEADER CALL ME BACK HAS RESULTED IN NOT ONE SINGLE CALLBACK

THE PHONE CONVERSATION WAS WITH Sikhumbuzo Ntshekisa NEEDS TO BE LISTENED TO TO GET THE FULL STORY.

IT IS APPROPRIATE FOR A SENIOR PERSON TO FIX THIS PROBLEM AND AFTERWARDS, CALL ME TO CONFIRM

THIS NEEDS A "TAKE-CHARGE" INDIVIDUAL TO OWN THE MATTER UNTIL IT IS RESOLVED

THE RECORD WILL SHOW THAT THE MATTER IS NOW URGENT

SINCERELY