Cancellation Nightmare

I requested for my plan to be cancelled - I spoke to a consultant who confirmed our conversation in writing on the day. I requested for my account to be closed at the end of March.

15 Days later, after having no further feedback, I followed up again. Had I not it would probable just have been left as is, with RSA billing me again and again, as seems to be the norm in SA lately. Today I am informed by another consultant in the cancellations department, that they recieved my request, 16 days later... AND that I must give 30 days notice and must now pay for another month.... despite my contract being past the 12 month period as per the contract I signed. Not only does this sound absolutely ridiculous since it is a 12 month fixed contract... but did I not give 30 days notice when I contacted you on the 1st for my contract to end on the 31st??? My request was confirmed in writing with the agent I discussed it with. The fact that it took RSA web 16 days to actually adhere to and action my cancellation request should not prejudice me. I have been asked to forward the same emails numerous times now.

Can someone please pick up the phone, and call me. I have tried to phone RSA web numerous times but am placed on hold for 20min +.

PLEASE get a manager to PHONE me.