BOTTOM OF THE BARREL SERVICE

I have never been this disappoint in service provider. I actually regret even engaging with RSAweb from the beginning. Signing up is a dream and Jaques Esterhuizen will email you until you bleed for the payment and will also throw in hidden costs for good measure. He will then send you an invoice for the incorrect amount - higher amount not the advertised one and then proceed to gaslight that he was not aware. Once all that has been hashed out - he is always available to take the call at this point UNTIL you make the payment. Then once he moves you to Donito Botha who is most likely a robot because he is just mum and sends generic emails -useless. On the 31st of June 2024 the installers came - 2 guys and advised that they were unable to install the fibre line because my previous service providers line and I need to contact them to remove the line. I did not protest, I kept my cool and proceeded to do what they advised. Out of the blue, I received a call from the installers on Friday and those gentleman were at my house for approximately 10mins and they installed the line with ZERO issues. I showed them the router and UPS as they had been delivered already and they advised that RSAWEB would have to come out and connect the line inside the house to the box to complete the installation. I called in that moment and in true fashion I was put on hold until kingdom come meaning no internet for the entire weekend. This morning I have attempted to call in again to have the issue resolve as it is becoming tedious now and I have been sent from pillar to post and have been advised that there is no manager when I ask to have the matter escalated - disgusting to say the least. Jacques is unavailable all of a sudden and has no manager, gentleman who put me through to Projects could not wait to cut the call with me and send me to Babalwa Maqutya who also did the obvious and put me on hold - zero effort. I had to call in again for the umpteenth time and Amy Nothnagel answered. It seems she is interested in assisting me with the little product knowledge that she is. In the meantime I am still sitting in limbo. Bottom line - the right hand does not know what the left hand is doing! I could give a ZERO rating I would. Get it together, its embarrassing!