Blatant Misrepresentation

On 02/10/2020 I spoke to a lady (whose name I did not get due to the quality of the call) I advised her that we will be moving at the end on October 2020 and I would like to migrate the fiber service to the new premises but she should not cancel yet as we are working from home and I cannot afford any downtime due to this. She advised me of the process which was to be followed, subsequent to this telecom which I believe was recorded due to IVR stating so I sent an email to the email address that I have on record. On 12/10/2020 I received a response email from Yusuf Meyer who advised the process in writing but failed to inform me that even if the service is transferred there is a 30 day notice period which must be given. The fiber box has been installed by Link Africa at the new premises already and this morning I called to check if all would be in order as I cannot afford a service interruption, I was advised that the 30 day notice period applies even if we are moving the service from one provider to another, the lady that I spoke to admitted on a recorded telecom that Yusuf Meyer has given me false information as he has only been employed at RSAWeb for about a month. I will not pay for 2 fiber lines in November as I am only using the new one effective 01/11/2020, should I incur any costs for the existing fiber line this debit will be reversed and charges of theft will be laid against RSAWeb. I was told a manager will call me... I am waiting!!!