MS
Marius S
1 reviews | Active since May 2013
03 Dec 2025, 17:47
Black Friday ****
Be careful of the current Black Friday Specials. They force you into a Debit Order - make "mistakes" and then charge you 3 times more. Salesman make promises and then refer you to the 'accounts' department where you will also be ignored. Refund email received now and they are short paying. I thought to give them a chance to correct their mistake, but apparently I am not important enough to make sure they correct their mistake. 1 Star for getting us up and running quickly - but that's it.
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Replies (3)
RSAWEB's replyOfficial
04 Dec 2025, 08:58Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, this matter is being looked into and forwarded to the relevant team.
RSAWEB's reply04 Dec 2025, 08:58
Official
Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, this matter is being looked into and forwarded to the relevant team.
MS
Marius S's updateReviewer Update
05 Dec 2025, 16:19This is quite a generic response. How would you look into resolving my issues if you do not ask for my details?
MS
Marius S's update05 Dec 2025, 16:19
Reviewer Update
This is quite a generic response. How would you look into resolving my issues if you do not ask for my details?
RSAWEB's replyOfficial
06 Dec 2025, 16:21Please note we do have access to check the account when the correct details are provided
RSAWEB's reply06 Dec 2025, 16:21
Official
Please note we do have access to check the account when the correct details are provided