Billing for a non-active account and no proper customer service

RSAWEB has a lack of communication. empty promises and extremely poor service. Our company has closed our account with RSAWEB due to the internet services having nonstop issues and we were more without internet than anything else. We canceled our contract end of November 2022. RSAWEB has canceled the service but never gave the instruction to the billing department and now we are being harassed for an overdue account of more than R 7000.00 for internet that has been canceled and non-active since end of November. Every time when we phone the customer service number, they promise us that I will get an update statement indicating a zero balance as well as a letter stating that the account has been closed. We have been trying since January to get this letter and to get them to reverse the money due on the account.

Its 5 months already that passed. This is unacceptable.