Billing

I paid my premiums on the 28/02/2023, sent the proof of payment on the same day and again on the 01/03/2023, yesterday, had connectivity issue yesterday , the guy that helped me sent an email saying that he is going to send the POP to the relevant department in order for them to allocate it, to my suprise today i get an email and sms saying that they are going to suspend my services due to unpaid premiums, can you even believe the audacity of these people a whole 13days after making payment and sending them the proof twice, want to suspend my service???? Feel like cancelling this service