PC
Pat C
1 reviews | Active since Sept 2022
03 Dec 2022, 10:21
Bad support
Support is dismal. I woke up to no connection on Thursday and a sms saying I've been disconnected due to outstanding amounts. I looked and no debit order had come off yet, so I quickly did an immediate payment. Later in the day I got hold of support and was told it's a technical glitch. I asked them to stop the debit order and we'll needless to say they didn't. They took more money, my car payment bounced and I had to pay that immediately. Now I get a statement not reflecting both payments and get no response from support. Your technical glitch cost me money to buy data and my car payment problem AND I'm R635 short. Shame on you RSAWEB
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RSAWEB's replyOfficial
30 Dec 2022, 11:02RSAWEB recently embarked on a series of system automation upgrades to enable customer self-service features, and as a result, a small number of customers were disconnected by our service automation. Our engineers have resolved the issue and all affected customers are reconnected. We would not have been able to stop the debit order as the billing run was already completed.
We apologize for any inconvenience this may cause you.
We apologize for any inconvenience this may cause you.
RSAWEB's reply30 Dec 2022, 11:02
Official
RSAWEB recently embarked on a series of system automation upgrades to enable customer self-service features, and as a result, a small number of customers were disconnected by our service automation. Our engineers have resolved the issue and all affected customers are reconnected. We would not have been able to stop the debit order as the billing run was already completed.
We apologize for any inconvenience this may cause you.
We apologize for any inconvenience this may cause you.