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Promise M
1 reviews | Active since May 2018
04 Apr 2023, 10:17
BAD SERVICE: still awaiting for my refund
I downgraded data from 40GB to 10GB, it was changed in January but I was still debitted aid R195.00 which it was suppose to be R100.00 on the 1st of FEB, and even the 1st of March I was debitted R195.00 which was suppose to be R100 BUT I was on 10GB data. I have made numerous follow up on this and I have evidence of it. Last spoke to RAZIA from RSAWeb on the 20th March 2023 and this is what she said
Razia Apologies for the delay. Our LTE consultant has advised that a credit has been submitted I have requested them to send you an email with an update
Since nothing has been communicated to me and i havent been refunded
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RSAWEB's replyOfficial
08 Jun 2023, 20:08We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward.
RSAWEB's reply08 Jun 2023, 20:08
Official
We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward.