Bad Service RSAWEB

Where should i begin.....firstly i should have came on hello peter to check the reviews before signing up with RSAWEB. I was an existing cell c fibre client and my fibre contract ended and was on month to month. No problems with Cell C if you think that's why i wanted to switch over but we look at what you getting for the price you paying. So when Cell C fibre was not competitive we decided to shop around and RSAWEB gave a good fibre pricing on a 100mb line speed. So informed Cell C and they confirmed contract will end 30 Sept. Completed application with RSAWEB. When i have not received any feedback only an email advising that my project team leader is Razia Kagee and she will be keeping me informed on progress on the fibre connection. I then called 28/09 because got a bill for prorata sept and full october but i am on cell so that's weird. Called spoke to someone told they get Razia to call and sort billing. No call. Even went the next day on website amd spoke to virtual assistance monique who promised to call no call. Called them again....nothing. Then Victoria Rust affiliate manager sent an email blaming cell c and vumatel. I am confused what is the delay....blamed its on vumatel. Then told it can take 2 to 3 weeks before i am connected. *Confused* why so long....i am already have connection to vumatel its just a switchover from one service provider to the next....oh and on top of it they debited the full amount...prorata sept and oct....today 5/10/2020 still not connected and still no answer from anyone. So my advise people if you looking for fibre provider don't waste time with RSAWEB. All the employees from Management downwards have been trained to not take any *** that is Razia Kagee email who to date has not said anything and again blaming cell c