Bad service from RSAWEB

I am writing to formally express my dissatisfaction with the service I have received regarding my fibre application.

I app**** for fibre services on 28 May 2026 and was requested to make the first payment, which I did on 30 May 2026. Proof of payment was submitted the same day. I also clearly communicated to the consultant via WhatsApp that I urgently required installation as I currently do not have Wi-Fi access.

As of today, 9 June 2026, I am still waiting for installation. When I contacted your support team, I was informed that my application is "sitting in limbo," with no clear explanation or timeline provided. Additionally, the sales consultant assigned to me has not been responding to my WhatsApp messages.

This lack of communication and delay is extremely disappointing, especially as I chose RSAWEB based on a referral from Sanlam.

I kindly request: 1. A clear explanation of the status of my application. 2. Immediate action to schedule my installation. 3. Direct communication from a responsible consultant.

If this matter is not resolved urgently, I will have no choice but to escalate it further and consider cancelling my application.