Bad service

On the 2nd December 21 i registered on Rsaweb website for 35mbps R99 black friday deal but it looks like it was the worst thing i could do the only thing they did right was having Octotel doing the hardware installed. So Where do i start after i was mail on the 3rd december welcoming me to Rsaweb that there was a waiting period for installation that i understood. the problem is they loaded the incorrect package that was suppose to be 35meg to 100megs where i sent numerous mails to have correct i sent a mail on the 15th got no response i then called spoke to a Danielle Angus she then said it will be sorted got a mail from Yumna Salie on the 24th Dec saying it has been resolved i then downloaded the RSAweb app and saw that i would be billed for both the 35meg and 100meg packages called the 30th Dec and spoke to Ashwin Russel told him my problem and he then took some time to speak to managment and said it has be resolved and that i will recieve a new invoice the 1st of new month came and i was changed for both packages that really ****ed me off cause i had to chat or email so many people to sort out this account even had to call to ask about the router shows how poor the customer services is with RSAweb so don't trust these myboardband that rates them very well cause believe me you will be mailing and calling and waiting and still be waiting on them to get back to you.