Bad service

@RSAweb. Over the past 2 weeks I have sent almost a dozen emails asking for support as to why the fibre connection I recently had installed is not working. As result of your lack of response, I have not been able to teach or conduct admin and/or professional business for a higher education institution.

This has been a frustrating, my work has suffered BUT the compromising of the academic project that I am mandated deliver is unforgivable. So I ask on this platform what do I need to do have someone actually sort this OR what do I need to leave your network?