Bad service

This company is the worst when it comes to communicating and customer service. I signed up on the 25th and after nearly 2 weeks was still not signed up. I had to constantly email, chat, call and nothing on their side they just leave you hanging. I advised them last week Saturday on cancellation and requiring a full refund. Monday nothing. Called on Tuesday they said its sorted and refunds done only Tuesday and Thursday. Still on Thursday nothing. Called them and got more stories which I do not get like what is so difficult to refund your own money back to you. They have no customer service what so ever. You meant to contact the client, keep them informed and updated every step of the way not ignore the client this is frustrating to say the least and the reason I had to cancel and sign up with a different provider who took 2 days to set me up. Please give me my money back its not rocket science. I paid R1245. Just give it back. I done enough calling, mailing advising. All the ground work for nothing