Bad service

I joined RSAweb for my wifi connection and had a very smooth operation , when I got connected I paid the prorata for that month and the service fee amount and everything was perfect . Problem started when I requested a migration as I was moving to a new place and I was told it wont be a problem to do so as the contract will continue , I moved to the new place and I wasn't connected from the 1 April until the 20th April , when I got the statement it said I need to pay the connection fee, pro-rata for April and the service fee. I called RSAweb to ask about this connection fee 21/04/2021 12:24 , 03/05/2021 09:18,09:36 and 09:39 and I was eventually told no I don't have to pay the connection fee as its covered by them (RSAWEB) and I advise that I need this sorted so I know whats the actual amount to pay , I have been going back and forth with RSAWeb regarding this because now they are coming to say I have to pay the connection , my issue is why was I advised I don't have to when infact I have to . Yes I didn't pay the pro rata and the service because I had kindly asked them to please correct the statement by removing the connection ( as advised I don't need to pay it ) . On the 24th April I again got the statement saying I owe R2639.11 ( the connection fee still there) and again on the 23/5/2021 I got a statement saying I owe R2616.68 with the connection fee still , so what I did was I paid R695 for June as I waiting for April/May to be rectified , I again on the 23rd June got a statement saying I owe R2636.11, I again paid on the 30th June R695 as I again waited for them to rectify the April/May statement . on the 14 June I got a final Notice from RSAweb to say Please note that this is your final notice for the outstanding balance of R 2,616.68 on your account SAN144. We are in the process of cancelling your services, of which will incur cancellation fees, therefore please note that after cancellation you will have to pay the costs involved with re-activating your services. To avoid being listed with the Credit Bureau, please pay your account immediately. Today the 21July 2021, I get an email they are cancelling my service and will hand me over and again its say I owe +R2600 how ?I have spoken to Jesse and indicated that I want all calls pulled so that I can prove that I was advised I don't have to pay the connection fee . I was misled I don't have a problem with paying my services the problem started with this connection fee issue . I continue to pay monthly Its just the principle around this whole thing and no one is will to have this addressed .