Bad Service

A charge of R1052 has been deducted from my account, yet I am not receiving the contracted 100Mbps upload and 100Mbps download speeds My speeds are 50 and 34 I have previously submitted multiple speed test results documenting this issue I have followed troubleshooting steps, including router resets, with no resolution My attempts to resolve this through regular support channels have been unsuccessful While I value our business relationship, I need:

Immediate investigation of the speed issues Clarification on the latest R1052 charge Clarification on the latest invoice of downgrade cost R217.40 Clear information about equipment costs and contract terms A timeline for resolution

Its been 12 days on the package of 100 up and 100 down which I never received and I am getting billed to bring it down to 50 up and 50 down as that is all I am receiving. Wow no-one in the whole department can figure this out