BAD INSTALLATION AND BAD CUSTOMER SERVICE

I have made several attempts in getting my fiber. My online application was in July and was assist by agent called Esethu. Router was delivered on 01 August and Octotel engineers arrived the 05 August where they didn’t fit as they had an emergency and came back next day. My instructions was to fit a new fibre line in the yard because we in the same yard but in my own cottage hence the application. I made a complaint to Esethu which he transferred me to Amy who told me this has been escalated to my surprise it’s been a week but no resolution my partner called 08 August and spoke to Nadine who promised her also it has been escalated and I would receive a call back on Monday 11 August. No call back was done therefore emailed Esethu and asked him to transfer me to projects dept and I spoke to Amy again and who advised me it was escalated to Octotel before COB I asked her regarding this matter she didn’t respond. This morning I sent the dept several emails but no response. I called and requested a call back from Esethu of which he did and advised me matter has been escalated to Octotel manager and they will contact me. I still haven’t received a call. I called again requested for a manager I spoke to lady called Yumna she advised her manager was working remotely, I spent 20mins on the line where she checked and she told me it was escalated to Octotel manager and he would call me. I told her I demand for her manager to call me because it’s been a week I’ve had this but nothing has been done regarding my complaint and I find it unfair as I will be billed for BS. Another thing RSAWEB doesn’t have a cooling off period 😅 how come? Any CAN SOMEONE PLEASE CALL ME