OM
Osiame M
1 reviews | Active since Mar 2023
03 Mar 2023, 08:54
Bad Customer service/ lack of capacity
Read the recent reviews and I see I am not the only one.
I am unable to log onto my banking app and VPN. However, the app and VPN work fine using an alternative network. I think this happened as soon as they increased the rates 2 days ago they did this by moving my plan to a higher plan. This is despite my request for a downgrade for over 2 months.
After over an hour and 5 minutes on a call whereby 60/65 I was told to hold/wait. My issue has not been resolved.
The network has been okay up until recently but when it is not you can't get help efficiently.
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RSAWEB's replyOfficial
22 May 2023, 16:18We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward.
RSAWEB's reply22 May 2023, 16:18
Official
We appreciate your feedback and thank you for all the details provided making it easier for us to investigate. This has been flagged accordingly with the relevant parties involved and we will use this feedback to better our customer experience going forward.