Bad customer service

Since yesterday 10h00 am I have received no Update and feedback on my logged call. My Fibre is not working for over 24 hours now - Technical support and the RSAWEB chat cannot assist me with my Fibre issue. They are not updating me on progress and when I call technical support it's a waste of time as the call centre agent says the ticket is not updated and they will try and escalate the issue. I have numerous emails since yesterday to the support email and never recive not 1 reply or acknowledgement of my emails

Is this really great customer service you guys promised?

Is really frustrating as I need my Fibre line working. I work from home and now cannot do any work due to my Fibre down