JW
Jeffrey W
1 reviews | Active since Jun 2025
08 Jan 2026, 20:30
Bad customer service
Bad lying customer service... Service disconnected although I paid... Was assured they will reconnect... Fibre been off the whole day without any resolve... Shame on you
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RSAWEB's replyOfficial
09 Jan 2026, 20:28Hi Jeffrey. Thank you for your feedback. We’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and improving the overall customer service experience. This matter will be looked into and forwarded to the relevant team. Kindly send us a direct message via our WhatsApp chat/Live chat/FB/Twitter along with the contact details linked to your service so we may look into your query.
RSAWEB's reply09 Jan 2026, 20:28
Official
Hi Jeffrey. Thank you for your feedback. We’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and improving the overall customer service experience. This matter will be looked into and forwarded to the relevant team. Kindly send us a direct message via our WhatsApp chat/Live chat/FB/Twitter along with the contact details linked to your service so we may look into your query.