BAD CUSTOMER SERVICE BY RSAWEB

Good day, I have been billed double amount in December 2025 by RSAWEB without explanation and it was reversed, then they did not provide me with their internet service from January 2026. But I have been billed on 02 February 2026 for services not received, services that are cancelled. They could not explain the additional billing amount in December 2025 and they sent me an email that they are giving me ten (10) days to return their device , this email was sent to me on the 28th of January 2026 but with a fixed collection date of 02 February 2026 that has unfair conditions to be accepted first and cannot be changed in order for them to collect the device. The date is not within the 10 days they are referring to and the conditions are talking about me owning the device etc. RSAWEB are very unfair, do not pay attention to after sales and existing customers, they are bullies who will never resolve issues but will turn into their bullying ways. They do not resolve issues and their departments are operating in isolation. No contact details is available escalations.