Bad customer service.

I app**** for fibre on RSA web after I was told that it was very good. I work from home and I need good internet connection, app**** on Friday 2nd June, then only hot response that i needed to pay first on Tuesday 6th of June, I paid then on Friday the 9th I'm told that my application was rejected because thry do not cocer ly area(after their coverage map said it covers) I immediately requested for a refund on Friday 9June then app**** with a different company(I have connection now) i only got response from RSA web on Thursday 15 June very late that refunds take 5-7days...these guys have wasted 2 weeks of my time already