Bad conenctivity, worse customer experience

I have been struggling with RSAWeb. After being with them for many years, their quality of service has recently tanked! I cannot do my work from home with the EXTREME variance in connectivity and quality I am now getting. I requested to cancel in order to move to another supplier, but their notice is a MONTH!!!! (I am not in a contract period anymore). Which means I cannot get any work done - I even offered to pay them for a month's notice if they will just let me go! I will not recommend them as they cannot sort the technical issues out, nor let me go to another ISP so that I can get help there. It is beyond frustrating trying to get assistance from them on WhatsApp or their Website chat.

The only way I was able to speak to someone was to call their SALES line (which they answer really quickly!), and then after ranting on there, they would put me through to someone who tried (unsuccessfully) to help me. They did at least offer to send me a new router to see if that is the problem, but it made no difference whatsoever.

As I'm typing now, I am waiting, waiting, waiting on them to assist me.

What horrible customer experience