Bad communication and service

Dear RSAWEB, kindly provide me with the same service I have been reading about in the reviews. I have placed my order on the 30th of November 2021, my order has only been placed the 8th of December as per my email correspondance. My estimated live date was the 29th of December, when I phoned to make a follow up (since the 30th of Novemver I have not received any update), I was asked to send pictures of my current installation at my address, which I did, I made sure I sent photos of the serial number on the fibre box etc. a few days later (29 December) I was contacted by the courier for my delivery of the router. I received the router only to realise the ethernet cable does not fit into my fibre box. I phoned the same day to inform you that the cable does not fit, I received a ticket number and thats it.. I phoned again Monday 3 January 2022 to ask what the progress is of resolvong the issue, I was told that they will courier a different cable to me and today 4 January, I receive my bill? For no internet? And no cable to connect me