"Atrocious Service and No Internet Despite Payment"

I am extremely disappointed with the service I have received from RSAWEB.

I reactivated my account on 1 June and made payment, yet today, 4 June, I am still without an internet connection. This has caused significant disruption to my work, business operations, and income.

I have contacted numerous support agents, spent long periods waiting on chat support, and despite multiple promises, no solution has been provided. Yesterday I was informed that the matter had been escalated to MetroFibre, and this morning I received the following update:

"Your ticket has been escalated for further investigation with MetroFibre, fault ***. We will follow up with MetroFibre and provide updates as soon as they become available."

Unfortunately, despite these assurances, my service remains inactive and no clear resolution timeline has been provided.

What concerns me most is that RSAWEB accepted my payment and reactivated my account, yet has failed to deliver the service I am paying for. As a customer, I expect transparency, accountability, and prompt resolution of service issues.

I would appreciate urgent intervention and restoration of my internet connection without any further delays.