Asked RSAWEB to downgrade my line in June a MONTH IN ADVANCE and my line is STILL NOT DOWNGRADED

Worst company. They downgraded my line in June. I gave them notice on 8 June that I want my line downgraded from 100mbps to 35mbps. I am billed a month in advance for my internet.

I was emailed with the following information:

"Please note downgrades can only be processed for the first of the next month for billing purposes. If the request was not received before the 20th of the month, we will need to process it the following month.

This is because our invoices are released on the 21st of the month, so you would have already been invoiced for your existing line speed. We will thus process your downgrade effective 1st July 2022.

There is a once-off downgrade fee of R250 which will be invoiced with your next billing run"

10 June: They confirmed they will process my downgrade. 23 June: I receive a statement for my downgrade fee. 28 June: I receive my invoice for a 100mbps line!!! This invoice ALSO includes my downgrade fee.

So it is clear they know I want to downgrade my line if they charged me the fee!

They clearly billed me imcorrectly as I gave them notice 8 June (before 20th of the month) they acknowledged in writing that I am downgrading! They charged my the downgrade fee! Then billed me for a 100mbps line again for the month of July???

I advised them of this mistake and this was their response:

"No refund is due as the downgrade request only took place in June."

Our line speed for July?? 100 mbps!!! I ASKED THEM TO DOWNGRADE!!!

Why are they not downgrading my line????