Appalling Service with zero outcome

The service of RSAWEB is absolutely appalling. We have had zero internet connection for more than a week without any resolution. If we do not call, we get no proper feedback. Our line is fine and the issue is RSAWEB related. We honoured the first few SLAs in the beginning. Our case has been escalated numerous times, with different information provided each time. I have requested the email address for management via email and over the phone, but my requests have been ignored several times. We no longer have the capacity to be understanding. My work relies on the Wi-Fi connection, I have mentioned the urgency of the situation numerous times. I have spent over R 400 on data in the last week. We pay 20% more than that for our Internet connection each month.

It is unacceptable for a service provider to expect their clients to remain understanding and calm if no proper answer is provided. How many times does RSAWEB expect us to go through the same processes when the answer remains the same?

My sister is currently placed on hold for over 20 min and she has been on the call for over an hour.

This has been a horrible expiernce.